Our partners must not adapt to our processes,
we adapt to them
It is important that the final clients feel good attended, but more important is to resolve their request in the less number of possible contacts.
Customized Contact Center Services and BPO
Our models of management are based on processes that have been refined over time, and they all turn concerning the audit and constant training. We do not lose sight that all human process evolves, and therefore we must be in continuous revision. It is important that end users feel well attended, but more important is to resolve their requests in the less number of contacts, and it is depending on this premise that we design our operations.
The key is our HR
In PRC CONNECT we have a group of top-level professionals who ensure the added value that all business needs.
Technology
Connect with the world through us. Our Data Center in the USA, ensure communication with a high level of availability.
Successful Cases
Our services
Collections
Data base updated
Outsourcing and Insourcing
Surveys
Help Desk 24/7
Teleshopping and telemarketing
Virtual Assistant
We integrate external or internal IVR contact center
EXPERIENCE
support us
23
Years of experience
190mil
Calls per month
50mil